Equality, diversity and inclusion

Our recent clients for courses on E,D&I include: Hymans Robertson; Pursuit Marketing; and City of Glasgow College.  Typically the focus of a half-day course will be either:

  1. E,D&I in the workplace: what is the organisational culture? What unintentional discrimination may exist?  How do we ensure everyone can bring their full self to work?
  2. E,D&I in service delivery: what are the demographics of our service users? Are there groups that we rarely see?  Are there unintentional barriers to our support?

Equality and Diversity in Service Delivery

This half-day training discusses the fundamentals of developing services that meet the needs of a diverse community.  For any public or charitable service there will be unintentional barriers that hinder some groups from accessing the support they need.  Initially we discuss and define the words ‘equality’ and ‘diversity’ to ensure a shared understanding of their meaning.  It is vital for delegates to recognise why equality is not achieved by ‘treating everyone the same’. The Equality Act and its nine protected characteristics (race, disability, sexuality etc) are outlined, and we consider the characteristics that are absent from the list.  We then examine common causes of indirect discrimination, where lack of consideration of a certain group results in barriers to their accessing an organisation’s services.  For example, the absence of a hearing loop is a barrier for some people with hearing impairments.  We invite participants to consider how their services might be experienced by diverse service users, to help identify barriers and consider ways of working towards equality of access.  The course is interactive and focuses on practical examples, as well as theory.

Learning Objectives – By the end of the course delegates will be able to:

  • Define ‘equality’ and ‘diversity’, and discuss the challenge of achieving full equality of access
  • Describe the Equality Act’s protected characteristics and why these characteristics are covered by the law
  • Consider the experience of their organisation’s services from the perspective of diverse service users, and identify potential barriers to their support
  • Promote possible means of reducing and overcoming barriers to equal service delivery in their organisation


Three mottos for a diverse and inclusive workplace

Diversity takes a wide variety of visible and invisible forms – many more than the nine Protected Characteristics of the Equality Act (race, age, disability etc).  A staff team composed of people from many backgrounds and identities, with varied personalities, skills and perspectives, has many advantages.  However sometimes differences between people can be a source of tension, misunderstanding and even hostility. In this interactive workshop, delegates will consider three mottos – phrases that provide insight into how to improve interactions with those we perceive to be different from ourselves.  They provide touchstones to aid empathy, and help us avoid division before it even starts.

Through discussion of different case studies, we’ll consider practical ways to respond to misunderstandings or even offence.  We will examine best practice in responding to such situations and consider the merits of different approaches.  Finally, we explore a communication style which leads to a richer understanding of one another.

Course topics:

  • Which aspects of diversity are protected by law and why?
  • Identifying unintentional discrimination and why it is often hidden to those who do not experience it
  • Separating intention from impact in communication
  • A practical technique for overcoming division and misunderstanding

‘Really excellent from start to finish. Very illuminating and engaging. The scenarios provided a lot to discuss and think about’
Feedback from a delegate at Hymans Robertson


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